Challenge

An international food manufacturing and distribution company needed to develop a Business Continuity Program to address the needs of their multiple locations worldwide.  In addition to addressing the various risks that the company faced, their customers were requiring that the company comply with ISO standards.  This customer requirement was important since the company was a key supplier to multiple organizations and supported a large number of different products in the U.S. and Europe.  MLC & Associates was chosen for the project after a competitive bidding process based on MLC’s experience and reputation in the Business Continuity field.

Solution

MLC conducted a review to assess the client’s capabilities, requirements, customer needs, and programs.  Based on this assessment, MLC proceeded to perform a Gap Analysis against industry best practices utilizing a “crosswalk” format to easily depict the company’s strengths and areas requiring improvement for their Business Continuity Program.  The Gap Analysis included a review of the plans from multiple manufacturing and distribution sites across North America.  MLC then developed a strategic roadmap for ongoing program success and worked closely with key Subject Matter Experts from the client’s various lines of business to develop a set of requirements and template that all sites could use to standardize their Business Continuity Plans across the organization.  As part of the process, MLC also established the company’s Emergency Operations Center (EOC) and EOC Plan which included a formal command and control structure, crisis communications protocols, and notification process.  Finally, MLC developed and conducted the company’s first an EOC exercise.  The table-top exercise involved the key executives of the company and created a realistic scenario with multiple challenges to stress test the program.  Immediately following the exercise, MLC developed a comprehensive After Action Report to fully document the exercise, key decisions, program strengths, and areas for improvement along with MLC’s recommendations.

Benefits

The client was able to standardize the planning process and Business Continuity Plans across their multiple locations in North America.  The program was also upgraded to fully meet the requirements of the organization as well as the needs of their downstream customers.  As a result, MLC was able to provide documentation to confirm the effectiveness of their Business Continuity Program and the client was able to fully meet their customer’s Business Continuity ISO Supply Chain resiliency requirements by providing evidence of compliance from MLC.

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