Challenge

A major international healthcare manufacturing and distribution company responsible for developing and producing various advanced technology devices ranging from IV Smart Pumps and supplies to robotic dispensing devices had an established Business Continuity Program but required a third-party firm to review their existing practices, assist in upgrading their planning, and conduct customized disaster response and recovery exercises at multiple locations in various countries around the world.  The need for the project was based on the needs of their interrelated operations, a need to meet ISO standards, and requirements from their insurance carrier.  After a competitive bidding process, MLC & Associates was selected and worked closely with their team and insurance provider on the project.

Solution

MLC reviewed the client’s existing Business Continuity Program, developed a series of recommendations for improvement, and assisted improving their internal processes.  MLC then conducted site inspections of the client’s U.S. and international sites designated for testing.  This allowed MLC to customize each scenario and the exercise injects for these critical locations.  MLC also developed all exercise materials including handouts, provided a brief training session prior to the exercises, facilitated each exercise, and provided extensive After Action Reports for each event.  These After Action Reports were then used to validate the program, adjust the existing plans, and provide a benchmark for future exercises.  Further, MLC was able to validate the client’s Business Continuity Program and confirm their compliance to ISO22301 requirements.

Benefits

Based on the results of the project, the client was able to upgrade their program, maintain their ISO compliance and risk management requirements from their insurance carrier.  Furthermore, the client’s Emergency Management and coordination capabilities were improved and more importantly, each location involved in the project was able to more confidently react and respond to emergency events and employees were better prepared – resulting in more resilient operations across the company’s various lines of business.

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