Challenge

A major property management and real estate company asked MLC to evaluate its existing contingency capabilities and develop a more comprehensive and coordinated Business Continuity Program.  While the company did have emergency plans for basic situations such as weather and site local events, a more wide-ranging approach was needed to assist the company in responding to and coordinating recovery from any unplanned incident including terrorism, natural disasters, and technology outages.

Solution

MLC & Associates evaluated the current situation including the company’s existing site plans then implemented the following steps to build on the company’s program and more fully integrate multiple strategies to instill an “All Hazards” approach to Business Continuity.  First, MLC conducted a complete assessment and gap analysis of the company’s current state, interviewed key personnel, reviewed existing plans, then outlined specific and actionable recommendations for improvement.  Second, MLC conducted Business Impact Analysis (BIA) data gathering meetings, conducted a Risk Assessment, and delivered a final BIA Report to fully document the company’s business processes, establish Recovery Time Objectives (RTOs) and priorities, and list interdepartmental dependencies. Third, MLC held Business Resumption strategy meetings with each department to work with them to jointly develop their Business Resumption Plans.  Simultaneously, MLC worked with the company’s management team to establish a functional Emergency Operations Center (EOC) that was capable of managing regional and multi-site events while enabling each site to manage their local response.

Benefits

The client realized a number of benefits from the program.  Key results included a fully documented Emergency Operations Center, crisis management, communications, and escalation process to meet the challenges of any disruptive event either caused by extreme weather, on-site emergencies, natural disasters, technology failures, or human-related incidents.  In addition, the company was able to leverage the improved program to improve their site level plans to ensure that each location’s management and staff were completely able to respond to events and coordinate with headquarters during an emergency.   The new processes implemented also benefited customers by reducing downtime and better safeguarding operations from unplanned disruptions.

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