Services
- "Our Risk Analysis and Mitigation documentation as well as our entire HMP was recognized by FEMA as exemplary, and we appreciate the work that MLC has done."
  - Las Virgenes - Malibu Council of Governments
  Business Continuity
- "Design is so critical it should be on the agenda of every meeting in every single department."
  - Tom Peters
  Digital Transformation
- "MLC’s documentation, workflows, and training materials provided us with a solid foundation to ensure ongoing consistency and quality of services, while improving the overall effectiveness of our daily processes."
  - Young’s Market Company
  Process Improvement
- "I can say that in working with MLC, they put their heart into the projects they work on. For us, that meant that they became a part of the team and as such, were able to hold us accountable to the culture we strive so hard to create and maintain by challenging us on what we do to ensure our actions align with our culture and values"
  - Vincent Huang & Associates
  Leadership & Organizational Development
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Process Improvement

Process improvement consulting firms aim to improve business processes, customer or end-user experience, and overall operational efficiency via an integrated and holistic approach to problem solving. Here’s how we do it:

Assess and Evaluate

Understand the process, identify bottlenecks and inefficiencies, collaborate on root cause, and establish baselines.

Verify and Validate

Walkthrough and shadow and observe processes to verify and validate root causes and hypotheses.

Plan and Design

Design future state process and change management plan in collaboration with key stakeholders.

Implement

Implement changes holistically across people, processes, and technology.

Measure and Optimize

Monitor and track KPIs against established baseline and develop a plan for periodic optimization and improvement.

Schedule a free consultation with our process improvement experts.

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Process Improvement Case Studies

Learn more about how we’ve provided process improvement consulting to help our clients.

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An Alcohol Distribution Center

A large alcohol distribution company was having issues with their organization on many levels. Most notably, they needed help fixing their electronic data interchange (EDI) Chain Orders to improve customer service.

Commuter Rail Service

A commuter rail service in Southern California was in need to further improve the ability of the Authority to deliver projects. In addition, the effort was to improve cross-departmental communication overall.

Areas of Expertise

Organizational & Process Assessments
Workflow Evaluation & Documentation
Manufacturing & Warehousing Processes
Distribution & Supply Chain Management
Business Intergation / M&A
Order Fulfillment
Sales and Customer Service
Development of SOP's and Procedures
Error Reduction Analysis
Quality Improvement
Program Management

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Our Clients