Process improvement consulting firms aim to improve business processes, customer or end-user experience, and overall operational efficiency via an integrated and holistic approach to problem solving. Here’s how we do it:
Assess and Evaluate
Understand the process, identify bottlenecks and inefficiencies, collaborate on root cause, and establish baselines.
Verify and Validate
Walkthrough and shadow and observe processes to verify and validate root causes and hypotheses.
Plan and Design
Design future state process and change management plan in collaboration with key stakeholders.
Implement changes holistically across people, processes, and technology.
Measure and Optimize
Monitor and track KPIs against established baseline and develop a plan for periodic optimization and improvement.