Assess and Evaluate
Understand the process, identify bottlenecks and inefficiencies, collaborate on root cause, and establish baselines.
Process Improvement
Process improvement consulting firms aim to improve business processes, customer or end-user experience, and overall operational efficiency via an integrated and holistic approach to problem solving. Here’s how we do it:
Verify and Validate
Walkthrough and shadow and observe processes to verify and validate root causes and hypotheses.
Plan and Design
Design future state process and change management plan in collaboration with key stakeholders.
Implement
Implement changes holistically across people, processes, and technology.
Measure and Optimize
Monitor and track KPIs against established baseline and develop a plan for periodic optimization and improvement.
Schedule a free consultation with our process improvement experts.
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Process Improvement Case Studies
Learn more about how we’ve provided process improvement consulting to help our clients.
An Alcohol Distribution Center
A large alcohol distribution company was having issues with their organization on many levels. Most notably, they needed help fixing their electronic data interchange (EDI) Chain Orders to improve customer service.
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Commuter Rail Service
A commuter rail service in Southern California was in need to further improve the ability of the Authority to deliver projects. In addition, the effort was to improve cross-departmental communication overall.
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Areas of Expertise
- Organizational & Process Assessments
- Workflow Evaluation & Documentation
- SOP Development
- Manufacturing & Warehousing Processes
- Distribution & Supply Chain Management
- Order Fulfillment
- Business Integration / M&A
- Sales and Customer Service
- Error Reduction Analysis
- Quality Improvement
- Program Management
